Last updated: 1 September 2026

At Volt Active, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you use our website or place an order, we may collect information such as:

• Full name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Order details and purchase history

• Payment and transaction information

• Information you provide when contacting our customer support

• Website usage information, such as IP address, browser type and device information

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this policy.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery of purchased products

• Provide customer support

• Respond to enquiries and requests

• Send order confirmations and shipping updates

• Manage returns, refunds and other order-related matters

• Maintain and improve our website

• Prevent fraud, abuse and unauthorised activity

• Comply with applicable legal and regulatory obligations

• Communicate with you where permitted by law

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.

3. LEGAL BASIS FOR PROCESSING

Where applicable under UK data protection law, we process personal information based on one or more of the following legal bases:

Contract

We may process information when it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation

We may process information when necessary to comply with legal or regulatory obligations.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided that those interests do not override your fundamental rights and freedoms.

Consent

Where required, we may process information based on your consent. You may withdraw your consent at any time where processing is based on consent.

4. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Volt Active does not generally have access to your full payment card details.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

5. ORDER FULFILMENT AND DELIVERY

To fulfil your order, we may need to share relevant information with third-party suppliers, fulfilment partners, shipping companies and delivery providers.

This may include information such as:

• Your name

• Delivery address

• Contact details

• Order information

We only share information that is reasonably necessary to fulfil and deliver your order or provide the requested service.

6. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate and support our business.

These may include providers responsible for:

• Website hosting and e-commerce services

• Payment processing

• Order fulfilment

• Shipping and delivery

• Website analytics

• Customer communication

• Security and fraud prevention

These providers may process personal information on our behalf or independently where applicable.

Where required by law, we take reasonable steps to ensure that appropriate safeguards are in place when personal information is shared with third parties.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers, suppliers or business partners may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using an adequacy regulation, appropriate contractual safeguards or another legally recognised transfer mechanism.

8. COOKIES

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Support security and fraud prevention

• Provide relevant functionality

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may be able to control or disable cookies through your browser settings or through the cookie-management tools available on our website.

Disabling certain cookies may affect some website functionality.

9. MARKETING COMMUNICATIONS

Where permitted by law, we may send you marketing communications about products, offers or updates that may be relevant to you.

Where consent is required, we will only send marketing communications after receiving the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to orders or services you have requested.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

• The purpose for which it was collected

• Whether there is an ongoing relationship with you

• Legal, accounting or regulatory requirements

• The need to resolve disputes or enforce agreements

• Fraud prevention and security requirements

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Under applicable UK data protection law, you may have rights including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your personal information in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to certain types of processing

• The right to data portability where applicable

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise a data protection right, please contact us using the details below.

13. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate involvement or authorisation where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. DATA BREACHES

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

Where legally required, we will notify the relevant regulatory authority and/or affected individuals.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.

The latest version will be published on this page together with the relevant update date.

17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us:

Volt Active

Email: support@shopvoltactive.com

We will consider and respond to requests in accordance with applicable data protection law.

Volt Active
Activewear & Fitness Essentials